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SKRIPSI ANALISIS PPENGARUH PENAMPILAN FISIK, KEHANDALAN, DAYA TANGGAP, JAMINAN, DAN PERHATIAN TERHADAP KEPUASAN PASIEN DI PUSKESMAS MAGELANG UTARA

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The purpose of writing this study to determine the effect of the quality of services consisting of Tangible, Reliability, Responsiviness, Assurance and Emphaty service to satisfaction of the patients at the Public Health Center Magelang Utara.
The population used is the patient's Public Health Center Magelang Utara some 2,242 patients. The sampling is making use a random sampling method and sample size of 400 patients were studied. Data analysis method used is quantitative analysis using validity and reliability test, multiple linear regression analysis, the coefficient of determination (R2), and F test.
The results of the analysis using SPSS version 19.0 for windows indicate that the variable tangibles, reliability, responsiviness, assurance and empathy, positiveimpact and significant on patient satisfaction, as evidenced by F test (simultaneous) that F 88.858> Ftable at 2:21 with the number of significance (P Value) of 0.000 . 0,05. The coefficient of determination in patient satisfaction shown by R Square of 0.529 which means that 52.9% patient satisfaction variables influenced by variable physical appearance, reliability, responsiveness, assurance and emphaty together, while the remaining 47.1% is explained by other variables not included in this study.
Keywords: Tangible, Reliability, Responsiviness, Assurance, Empathy, Patient Satisfaction.

menunjukkan bahwa variabel penampilan fisik, kehandalan, daya tanggap, jaminan dan perhatian, berpengaruh positif dan signifikan terhadap kepuasan pasien, dibuktikan dengan uji F (secara simultan) yakni Fhitung sebesar 88.858 > Ftabel
sebesar 2.21 dengan angka signifikansinya (P Value) sebesar 0,000 < 0,05. Koefisien determinasi pada kepuasan pasien yang ditunjukkan oleh R Square sebesar 0,529 yang berarti bahwa 52,9 % variabel kepuasan pasien dipengaruhi oleh variabel penampilan fisik, kehandalan, daya tanggap, jaminan dan perhatian secara bersama–sama, sedangkan sisanya sebesar 47,1 % dijelaskan oleh variabel lain yang tidak termasuk dalam penelitian ini. Kata Kunci : Penampilan Fisik, Kehandalan, Daya Tanggap, Jaminan, Perhatian, Kepuasan Pasien.

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Informasi Detail

Judul Seri

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No. Panggil

PEMBANGUNAN ETI A 2016

Penerbit

MAGELANG : UNIVERSITAS TIDAR., 2016

Deskripsi Fisik

XVIII;82HAL;29,5CM

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

330

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PRODI_S1_EKONOMI_PEMBANGUNAN
FAKULTAS_FE

Info Detail Spesifik

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Pernyataan Tanggungjawab

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Versi lain/terkait

Lampiran Berkas

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